Terms
Uses

1. Definitions

• Adminak / we: the provider of this software service.
• User / you: the person or business that creates a Adminak account.
• Team: each business's workspace, whose data is stored separately and which may have multiple member users.
• End customer: a person who contacts your page on Instagram, Telegram and Site.

2. What the service is

Adminak is a Software-as-a-Service (SaaS) that provides: consolidation of Instagram, Telegram and Site messages in a single inbox, automated AI replies, product and stock management, order recording and follow-up, payment-link generation, messaging campaigns, sales reporting and support.

Adminak is a tool and does not make commercial decisions for you; responsibility for shop content, prices, customer commitments and order fulfilment lies entirely with you.

3. Account and team

• Registration is done with a valid phone number belonging to you, and the information provided must be accurate.
• Protecting your password, one-time codes and account access is your responsibility, and any activity from your account is recorded in your name.
• Instead of sharing one account between several people, use the team-invitation and role-based access features.
• The team owner is responsible for the conduct of all their team members.
• If you notice unauthorised access, notify support immediately.

4. Connecting to messaging platforms

• You warrant that you are the owner or authorised representative of the pages and bots you connect to Adminak.
• Using Adminak does not exempt you from complying with those platforms' own rules (including Meta's policies for Instagram and Instagram, Telegram and Site rules).
• These platforms may change their API, limits or policies without notice or restrict a page's access. Adminak is not liable for disruption, suspension or blocking of your account by these platforms.
• If the connection is dropped or the token expires, restoring the connection is your responsibility.

5. AI and responsibility for replies

• AI replies are based on information you have entered in the panel (products, prices, policies and instructions) and may be incomplete or incorrect.
• Any message sent from your page — even if generated by AI — is considered your message and you are responsible for it before the customer and legal authorities.
• Sensitive actions (such as placing an order or creating a payment link) require your approval. Approving these actions means accepting responsibility for them.
• You can disable AI team-wide or per conversation. Data-processing details are set out in the Privacy Policy.
• Adminak makes no guarantees about accuracy, conversion rate or sales uplift from using AI.

6. Your obligations to customers

• Automated messages, multi-step campaigns and SMS may only be sent to customers who have been in contact with you or have consented to receiving messages.
• Bulk unsolicited promotional messaging (spam) and harassment of customers is forbidden and leads to account suspension.
• Opt-out requests must be honoured.
• Collecting and using customer information must be done with their knowledge and consent and in compliance with the law; before your customers, you are responsible for their data.

7. Acceptable use

Use of Adminak must comply with applicable laws in your jurisdiction. The following are prohibited:

• Offering or selling illegal or counterfeit goods and services, or goods requiring a licence you do not have
• Fraud, impersonation or providing false information to customers
• Attempting to access other teams' data, reverse-engineering, intrusion or disruption of the service
• Circumventing subscription limits and quotas, or using scripts and automated tools to place abnormal load on the system
• Reselling, renting or granting panel access to third parties without written agreement
• Uploading malware or criminal content

8. Subscription, trial and limits

• A free 7-day trial is available to get acquainted with the service and is activated only once per business.
• After the trial ends, you must purchase one of the plans to continue.
• Each plan has explicit feature limits (such as the number of smart replies, products, users and SMS). When a limit is reached, that feature is restricted until renewal or upgrade.
• On plan upgrade, the remaining amount of the current period is prorated and deducted.
• Plan prices may change; price changes do not apply to a period you have already paid for.
• After a subscription ends, feature access is restricted but your data is not deleted immediately. Retention and deletion are explained in the Privacy Policy.

9. Payment and refunds

• Subscription payment is made through authorised banking gateways, and the invoice is available in the panel.
• Announced amounts are calculated under the country's tax laws.
• Refund requests are considered only in the case of a proven technical failure on Adminak's side and within 7 days of payment. Substantial use of the plan's limits precludes a refund.
• Gift credits and referral rewards are not convertible to cash and are usable only inside Adminak.

10. Receiving payments from customers and settlement

• You can connect your own dedicated payment gateway or use Adminak's intermediary gateway.
• Using the intermediary gateway requires identity verification: national id, IBAN and account holder name must be recorded, and the national id must be verified against the phone number (Shahkar check). The settlement destination account must belong to you.
• Service and gateway fees are deducted at settlement, with details visible in the panel.
• In the event of a violation report, customer complaint or suspicion of fraud, settlement is halted pending a full investigation.
• Adminak is not a party to the transaction between you and the customer; delivery, quality, warranty, returns and refunds to the customer are entirely your responsibility.

11. Service availability

We strive to keep the service always available, but outages may occur due to updates, planned maintenance or third-party service disruption (messaging platforms, payment gateways, AI and SMS providers, internet infrastructure). The live status of services is published on the Service status page.

12. Intellectual property

• Adminak's software, design, brand and documentation belong to Adminak, and using the service creates no ownership rights over them.
• Content you enter (products, images, text and customer data) belongs to you. You grant Adminak a limited licence to store, process and display it solely to deliver the service.
• You warrant that you have the right to use the content you upload.

13. Suspension and termination

• In case of violation of these terms, non-payment, or use that endangers the health of the service or other users, Adminak may restrict, suspend or delete the account. In non-urgent cases, notice is given before suspension.
• You can decline to renew at any time or delete your account and team from within the panel. Deleting a team wipes its data and is irreversible.
• Export your data before deleting your account.

14. Limitation of liability

The service is provided «as is». Adminak is not liable for indirect damages such as lost sales, profits or business opportunity. In any event, Adminak's total liability is capped at the amount you paid for subscription in the previous three months. This limitation does not cover matters that cannot be waived under law.

15. Changes to terms

These terms may be updated as the service evolves. Material changes are announced via the panel or email before taking effect, and continued use of the service means acceptance of the new version.

16. Governing law and dispute resolution

These terms are governed by the laws of the applicable jurisdiction. The parties will endeavour to resolve disputes through negotiation and support; failing that, the competent judicial authorities of that jurisdiction will hear the case.

17. Contact

For any question about these terms, please use the Contact page or the in-panel ticket system.

Last updated: Mordad 1404